Frequently Asked Questions (FAQ)

Find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us.

Category	Example Questions
Product Details	What types of products do you offer? Are templates customizable?
Purchases & Payments	What payment methods do you accept? How do I access my purchase?
Refunds & Policies	Can I get a refund? What is your policy on digital downloads?
Technical Support	What if I can’t access the files? Can you assist with customization?

Questions and Answers

What types of products do you offer? ▾

We specialize in providing customizable Canva templates for social media, branding, and marketing. Our offerings include Instagram templates, Pinterest templates, and more to help elevate your online presence. How do I access my purchase? ▾

Once you complete your purchase, you will receive an email with a download link. Simply click the link to access your files. Make sure to save them to your device for future use. Can I get a refund? ▾

Due to the nature of digital products, all sales are final. However, if you encounter any issues, such as corrupted or incomplete files, please contact us, and we will assist you in resolving the problem. What if I need help customizing templates? ▾

While our templates are designed to be easy to customize, we are happy to provide guidance if you encounter any difficulties. Please reach out to us with your questions, and we’ll assist you as best as we can.